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Instead of 18 to launch US integration
Save in development costs
Reduced manual errors
WHO
FoodHub, an international provider of POS, online ordering, and marketplace solutions, is renowned for its analytics tools and user-friendly interface designed to help restaurants thrive. After achieving significant success in the UK, FoodHub identified the US as its next strategic growth market.
WHAT
FoodHub, an international provider of POS, online ordering, and marketplace solutions, is renowned for its analytics tools and user-friendly interface designed to help restaurants thrive. After achieving significant success in the UK, FoodHub identified the US as its next strategic growth market.
WHY
The challenge wasn’t just the technical development of these integrations—it was the waiting period required for approval from DoorDash before starting the process. Combined with complexity of integration, risked prolonging FoodHub’s market entry, giving competitors a head start.
FoodHub chose to work with KitchenHub, a third-party technology provider that offered pre-configured integrations for all major US delivery platforms. By partnering with KitchenHub, FoodHub avoided the need to build each connection from scratch, enabling it to redirect resources toward strategic growth initiatives and accelerate its US market entry.
FoodHub and the provider’s team mapped out technical requirements, identifying minor gaps between the existing APIs and FoodHub’s POS architecture.
The provider adjusted its APIs to match FoodHub’s specifications, including localizing features to meet US-specific payment and tax regulations.
Rigorous testing was conducted to verify menu accuracy, ensure order flows were correctly routed, and confirm delivery partner requirements were met.
Staff across departments received role-specific training on managing the integrations and troubleshooting common issues.
API inconsistencies between platforms were addressed collaboratively, with both teams prioritizing quick fixes to meet deadlines. Clear documentation minimized training time, enabling FoodHub’s team to become proficient within weeks.
This integration allowed us to launch in the US in record time, avoiding the heavy lift of custom development. Our restaurant clients now benefit from simplified delivery workflows that save them time and reduce errors.
